Remote Application Support

Our Remote Application Services deliver support in real-time and via remote connection. It's as easy as 1-2-3: Call Unified IT Service Center. Choose secure remote desktop sharing to interact with one of your certified technicians in real-time, and benefit from fast, expert solutions to your individual challenges via remote interactive application support and training.

• Real-Time Virtual Application & Operating System Support.
• Fewer Workflow Interruptions Thanks To Immediate Solutions.
• Higher Level Of Efficiency And Productivity.
• Increased Customer Throughput.
• Remote, Seamless And Interactive Training At Your Workplace.

• Knowledge Personnel With Convenient Access On Your Schedule.
• Easy And Cost-Efficient Application Training Of New Personnel.
• Microsoft Office Support.
• Any 3rd Party Application Support.

Remote Desktop Support

Remote desktop support uses technology to allow IT support specialists to view a user’s desktop screen over a network or the Internet to solve and troubleshoot problems and to provide instructions to the user. Alternatively, remote keyboard and mouse control can also be used to allow the IT specialist to actually take control of the user’s computer, of course with the consent of the user. The entire company benefits from it because of the increased productivity they get from each worker. Workers benefit from being supported remotely from the desktop because they can be more productive with less down time. This is also a great way to get support to remote employees that don’t even work at the office.

• Less Down Time.
• On Demand Support.
• Installation Of Software.
• Upgrading Your PC Software.
• Troubleshooting Network Problems.

• Troubleshooting Peripherals.
• Troubleshooting Printer & Scanner Problems.
• Effective Anti-Virus Installation & Maintenance.
• Ensuring Driver Compatibility.
• Maintenance Of Backups.

Remote Server Support

Server uptime is crucial to any company and to ensure the best uptime, 24x7 monitoring for reactive support combined with proactive server management is a must. Our remote server administration plans for Linux server administration and Windows server administration cover various aspects like server security hardening, optimization and proactive tasks like monthly audits to ensure your servers have the best uptime.

• Alert Monitoring Management.
• Resolution Management.
• Vulnerability Management.
• User Monitoring Management.
• Backup & Archiving Management.
• Remote Management.
• Print Server Management.
• AD Management.

• Exchange 2007 & 2010 Management.
• Security & Microsoft Update Management.
• Software Distribution Management.
• DNS & DHCP Management.
• IIS Management.
• Security Management.
• Disaster Management.